Shipping Policy

Last updated: October 16, 2025

At Premier Coir Products India, we aim to deliver your orders safely and on time. This Shipping Policy outlines our procedures, timelines, and terms related to shipping and delivery.

1. Order Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next working day.

2. Shipping Methods and Delivery Time

• We partner with reliable courier services to ensure safe delivery.
• Standard delivery time is 5-10 business days, depending on your location.
• Delays may occur due to unforeseen circumstances such as weather or transportation issues.

3. Shipping Charges

• Shipping charges (if applicable) are displayed at checkout before payment.
• We may offer free shipping on specific promotions or order values.

4. Order Tracking

• Once your order is shipped, a tracking ID will be shared via email or SMS.
• You can track your shipment directly on the courier partner’s website using the tracking ID.

5. Damaged or Lost Packages

• In case your package arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
• If an item is lost during transit, we will investigate with the courier and ensure a replacement or refund.

6. Delayed Orders

Unexpected delays can occur due to various reasons, such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.

Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.

7. Contact Us

For any questions regarding your order or shipping status, please contact:

Premier Coir Products India
61/4E, Kanjampatti Road, Unjavelampatti Post,
Pollachi, Coimbatore, Tamil Nadu – 642003
support@coirplus.in
https://coirplus.in